Frequently Asked Questions

Q: My phone system is down or there is no dial-tone, what should I do?

Q: I have a single dead phone, what should I do?

Q: All phones have static on outside calls, what should I do?

Q: The keys on the phone are not operating, what should I do?

Q: My voicemail is not operating properly or at all, what should I do?

Q: The system paging function is not operating, what should I do?

Question: My phone system is down or there is no dial-tone, what should I do?

Answer: Locate phone system cabinet and check to make sure the power indicator light is on and green. If the light is not on or not green, turn main system power off, wait 30 seconds and then turn it back on; this should reboot the CPU if it is a minor problem. If the system remains shut down after power is reset, document any recent construction work, storm problems in the area or any other problems within the building that may have caused the problem. Then contact your local phone provider and check for trouble on your lines. Contact TCA by calling the office or emergency number at (262)786-4830. If after business hours, TCA will reply to your call within 2 hours and a technician should be on site at soon as possible.

Question: I have a single dead phone, what should I do?

Answer: Unplug the dead phone and use a properly working phone to replace the dead phone. If the phone begins to operate properly, contact us by website, email or phone to purchase a replacement phone, keep the bad phone for the trade in price. If the phone still does not operate properly even after the replacement of the test phone, contact TCA by website, email, or phone (262) 786-4830 to order a service call. Our team will respond to any issue as soon as possible and within 1 business day. If possible, our team will have a technician on-site repairing the problem within 2 business days.

Question: All phones have static on outside calls, what should I do?

Answer: Document any recent construction work, storm problems in the area or any other problems within the building that may have caused the problem. Then contact your local phone provider to check for trouble on your lines (Example: SBC, AT&T, TDS or others). If your local provider does not report any trouble, Contact us by website, email or by phone to setup a service order. Our team will respond to any issue as soon as possible and within 1 business day. If possible, our team will have a technician on-site repairing the problem within 2 business days.

Question: The keys on the phone are not operating, what should I do?

Answer: Locate phone system cabinet and check to make sure the power indicator light is on and green. If the light is not on or not green, turn main system power off, wait 30 seconds and then turn it back on; this should reboot the CPU if it is a minor problem. If the system remains shut down after power is reset, document any recent construction work, storm problems in the area or any other problems within the building that may have caused the problem. Then contact your local phone provider and check for trouble on your lines. Contact TCA by calling the office or emergency number at (262)786-4830. If after business hours, TCA will reply to your call within 2 hours and a technician should be on site at soon as possible.

Question: My voicemail is not operating properly or at all, what should I do?

Answer: If the voicemail is an internal unit within a phone system (ADIX- VML), locate the phone system. If the VM is external, shutdown the voicemail by closing out of the program (be sure you have authorization to do so, and be sure personnel has the password) and then shut down the PC. Check to make sure the power indicator light
is on and green - document the color for your records. Turn the main system power off, wait 30 seconds and then turn it back on; this should reboot the CPU if minor problem. Check the voicemail through the phones. If it is operating properly, document the event for your records and any future repairs. If it is non-operational, contact us by website, email or phone and place a work order request. Our team will respond to any issue as soon as possible and within 1 business day. If possible, our team will provide same-day repair.

Question: The system paging function is not operating, what should I do?

Answer: Locate the phone system and check to make sure the power indicator light is on and green - document the color for your records. Turn the main system power off, wait 30 seconds and then turn it back on; this should reboot the CPU if minor problem.
Check paging. If it is still non-operational, locate the paging amp unit (Tuner/Amp) - the unit is usually located on top of or on a shelf near the phone system. Examine amp unit for extreme heat and power indicator lights. If power indicator light is not on, reset (turn off, wait 30 seconds and turn back on) AMP. Check paging if power indicator light turns back on. If not, check to make sure the power outlet Amp is plugged in and check the buildings breakers. If the paging remains out, contact TCA by website, email or phone place a work order request. Our team will respond to any issue as soon as possible and within 1 business day. If possible, our team will have a technician on-site repairing the problem within two business days.